Terms and Conditions
These terms and conditions apply when purchasing goods and services on prettyuglycph.com (the ”Home Page”), and you enter into agreement with:
Cencio A/S
Company registration: 11978444
Sandvadsvej 16
4600 Køge
("Us", "We", "Pretty Ugly")
Concluding an agreement
1.1 When placing an order on the Home Page, you simultaneously accept these terms and conditions (the ”Terms and Conditions”). Additionally, we refer to the general rules of sales and contract law, including the rules on consumer contracts in Danish law, which also apply.
1.2 When you want to place an order, you pick items by adding them to your shopping cart. You can review, amend, and remove the selected items in your cart up until the time of clicking ”Checkout”, in connection with which you will be asked to accept the Terms and Conditions.
1.3 At the checkout, you will be asked to type your name, address, phone number, and e-mail address. You will further be asked to choose a delivery method. You can at any step verify that the content of your order corresponds to your wishes. The final step is where you must enter your payment details. We will then receive your order. Please contact us if you made a mistake when placing your order.
1.4 We cannot always guarantee that we can deliver the items you find on our webpage within a reasonable time, just as there may be accidental errors and crashes in the system, misprints, and incorrect prices. NO binding agreement between us has therefore been made until you have received an shipment confirmation from us at the e-mail address stated by you at the time of placing the order.
Prices and payment
2.1 All prices on the Home Page are indicated with Danish VAT. We are not responsible for foreign taxes and duties which may incur at your expense if you are situated outside of Denmark.
2.2 We use Stripe as our provider to handle the payment transaction to ensure a secure payment. This is all encrypted, so your information is protected against third parties.
2.3 When receiving your order, we reserve the amount on your card. We will not withdraw the money from your account until the items are sent from our storage.
Returns and complaints
3.1 Items must always be returned in their original condition. The item must be sent to our company address.
3.2 You have 24 months’ right of complaint b the provisions of the Danish Sale of Goods Act.
3.3 If you want to complain due to a defect, you must notify us within a reasonable time after having detected the defect. If you fail to do so, you will lose the right to rely on the defect. A complaint made no later than 2 months after the time of which you became aware of the delivered item’s defect will however always be considered reasonable, see however section 3.2.
3.4 There may be instances where we will ask you to return the defective item for our examination. You must therefore keep the item safe until you have been in dialogue with us and we have agreed on the further process for remedy of the defect.
3.5 Defects will be remedied by replacement or refund the entire or part of the purchase price. The provisions on defects in the Danish Sale of Goods Act apply.
Right of cancellation
4.1 You have the right to cancel your purchases and withdraw from this agreement without giving reasons within 14 days. The right of cancellation period of 14 days is counted from the day when you:
- take physical possession of the items when it comes to the purchase of goods, or
- take physical possession of the last item when it comes to a contract for the purchase of several items ordered in one order and delivered separately.
4.2 Your right of cancellation, you must inform us in an unambiguous statement (e.g., by letter or e-mail). You may do this by sending us an e-mail with your name, order number, and a clear statement that you wish to use your cancellations for the entire or part of the order.
4.3 The right of cancellation period has been complied with if you send your statement regarding the exercise of your right of cancellation before the expiry of the right of cancellation period. You cannot cancel your purchase simply by refusing receipt without providing us the unambiguous statement to this fact as stated in section
4.4 If you exercise your right to cancellation, we will refund the payment we received from you for the cancelled purchase, excluding delivery costs.
4.5 We will refund you using the same payment method you used for the original transaction unless you have explicitly agreed to another refund payment method.
4.6 We can delay the refund until we have received the goods from you that comprise the cancelled purchase or until you have documented that you have returned the items to us, whichever comes first. You are only responsible for any depreciation of the goods caused by handling other than that necessary for you to assess the goods.
Reservations
5.1 Technical or typographical errors may occur on the Home Page. We may therefore make changes to the Home Page without notice just as we reserve our rights in case of such errors.
5.2 We may change the Terms and Conditions for all future orders from the Home Page without notice.
Inquiries and complaints
6.1 If you have any questions, comments, or wish to complain about an item purchased on the Home Page, we encourage you to contact us in writing, after which we will process your inquiry.
6.2 If we cannot reach a solution, you also have a right to file a complaint with the Danish centre for complaints resolution - Center for Klageløsning, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can also file the complaint through the complaints portal for the house of judges - Nævnenes Hus - here.
6.3 Consumers in another EU country can also complain through the EU Commission’s online complaints platform: http://ec.europa.eu/odr.
Force Majeure
7.1 You accept that in events beyond our reasonable control, including but not limited to strikes, lockouts, or other forms of professional conflicts (regardless of whether they involve our workforce or other parties), insufficiencies with transport networks, natural dis-asters, pandemics (including COVID-19 in its presently known form as well as any other possible future forms that may arise and cause production delays or delivery difficulties), war, riots, civil unrest, intentional damage, compliance with law or government order, rules, regulations or instructions, difficulties with obtaining permits, in particular import and export licences, accident, plant or machinery breakdown, power shortage, fire, flood-ing, storm or neglect by suppliers or sub suppliers which prevent timely performance of the contract ("Force Majeure"), the delivery time of our services may be prolonged by the time span which the Force Majeure event and its consequences stretch. We will immediately notify you of any delay in delivery in the event of Force Majeure.
Our use of personal data (Privacy Policy)
8.1 In order to enter into and fulfil the agreement with you, we register and process personal data on you, including information on:
- Your name
- Your address
- Your phone number
- Your e-mail